Worst customer service ever. Total scammers. Steer clear. I was sent a cricket net that was dirty, full of leaves and had mud on the poles and in a torn box. It was for a gift and wasn’t fit to give to the recipient so I emailed Networld Sports and asked to return it assuming that would be fairly straightforward- I’d been sent items unfit for sale so should be able to get a refund. I was asked to send photos but as it had taken about an hour to repackage it (it was massive and squeezed into a tiny box) I was reluctant to unpack again as the box had been badly torn when it arrived and I didn’t think it would survive being opened again. So they told me they’d take it back but I’d have to cover return shipping as they hadn’t seen photos - fair enough. I shipped it back assuming they’d therefore check it when it arrived with them. But then once they had it back, they did nothing, I didn’t even get a refund or any acknowledgment they’d received it. So I pestered and pestered sending several emails until eventually I received a partial refund with some funds missing. I pestered some more and several emails later, a bit more refund trickled thought. But now there is still some money missing from the refund for the purchase price, and they are refusing to refund the outbound or return shipping costs because I ‘didn’t send photos’. This is crazy- they have the item and can open and check the condition like any other retailer would and didn’t tell me this would be what would happen because I didn’t send photos. The customer services experience has been woeful - really the worst I’ve even experienced. They’ve don’t reply to messages unless you threaten something, then when they do they have made me feel like somehow I’m in the wrong for asking for a refund when I’ve been sent a used and dirty product not fit for sale. They have outright stollen my money. As I foolishly paid with Klarna it seems I have no way of forcing them to give me my money back as there is no chargeback procedure. So I am considering a small claims court claim as I’m so furious. This company are total scammers. Steer clear!