I ordered 5ft High Astroturf Slalom Poles - Pack Of 8 for $307 on Sept 12. On Sept 19 I followed up after confirming that I am not ordering from the UK but from North America and assured the equipment would be delivered expediently. On Sept 27, after no response, it occurred to me I got scammed. I wrote the company saying that I got scammed congratulations. I received a response finally on Sept 28 assuring me I didn't get scammed. On Sept 29 I wrote another message "still nothing" as no information followed his last email. On the same day I was sent that they are typing with their warehouse and that if I placed an order in the future they would compensate me and he apologized. Then nothing was sent, no tracking, no information about my order. So I sent this on October 3, 2023 "Good morning, You assured me this isn't a scam yet you don't respond to emails or give updates. Gareth I deserve a response. When will the product I ordered be shipped? That isn't rude or unfair, it is well within my rights to expect a minimum response." I had to follow up again with the main sales email and was told the person I was dealing with just went on vacation and that they would look into my order. Then another day went by and I explained that me following up with people on vacation after a month of trying to get my order is insane. They apologized again and sent me a tracking number. I finally received the order on October 16 and it was missing the base for the poles to stand up. No one contacted me and nothing was said. So I followed up (again) and was told they would look into it on October 17. Today I recieved an email saying that the base was shipped separately and from the tracking number it appears I won't be getting them for weeks. And no apologies this time.. This is ridiculous. Don't bother. There are way better companies who will have the decency to credit you and follow up with your order after so many blunders. Date of experience: October 17, 2023