I had an extremely negative experience with this company. I was searching for a 16 x 7 soccer goal post for my kids and found one at a reasonable price on thier website. I also saw the same product on Amazon, but since their price was lower, I decided to make the purchase from them. The shipping was on time, but the product's quality was subpar. After a couple of weeks, one of the side pieces broke.
I contacted the company to request a fix, and after some back-and-forth, they sent replacement side pieces. However, the problem persisted, with the side pieces breaking again after a few weeks of use. It became evident that the material was flimsy, and even minor impacts or slight wind would cause it to break. Frustrated, I wanted to return the product and receive a refund, but they started making excuses, claiming that I had installed it incorrectly or that my kids were responsible for the damage.
They coerced me into reinstalling it, which was a painstaking process. However, the same issues reoccurred after a few weeks of use. At this point, I had enough and reached out to them with pictures . Finally, they reluctantly agreed to accept the return, but they insisted that I pay for the shipping charges. Keep in mind that I had to ship the product back from the US to the UK, and the shipping cost was almost as much as the refund itself, given the two heavy packages - one for the bar and the other for the remaining parts.
I explained my situation, but they remained inflexible. Frustrated with their lack of cooperation, I had no choice but to file a dispute through my credit card company. Shortly thereafter, the seller came to terms, sent me a prepaid shipping label, and I returned the product. In conclusion, I strongly advise against purchasing any products from them and recommend avoiding this seller altogether.