AVOID!! They use inadequate packaging which causes their products to get damaged in transit and refuse to send you correctly packaged replacements. Whilst they will refund you if you return the items or alternatively accept a 10-20% discount on the damaged item (i.e. £2 or £3 discount on a pair of damaged dumbbells) that isn't much good to you if you ordered a set of dumbbells and want a complete set from a single brand. I now have 75% of a set from them and have fill the gap in my set with another brand. I provided evidence that their products were not correctly packaged but their 'customer care' agent (Ellie) just repeated the line "we are unable to guarantee the prevention of further damages in transit despite any additional packaging measures. Therefore, we are not confident in sending another replacement to you." I found this response rude, dismissive and ultimately dishonest as Ellie knew full well from the evidence I provided that the root cause of the damage was poor packaging at their end. I will NEVER order from this company again and encourage others to avoid for the same reason. Reading the reviews below I can now see that this is a common theme!