Warning “AVOID AT All COST”
Purchased a football rebound net cost £68.99 for my 10 year old during lockdown.
All went well with speed of delivery, with an additional £7.95 for postage. I set it up the same day 15th April & after 3 sessions using the kit one of the flexible back poles split badly. See attached. This made the equipment faulty & unable to use.
I wrote to them via their website & by email on the 18th April attaching photos of the damaged pole.
It took them until the 27th April to respond then asking for more photos. I subsequently sent them the same photos of the damaged pole. This was sent on the 27th.
Thus far I’ve had no response no resolution & no refund.
I would have been satisfied if they acted to my initial request to send me another pole. It’s now been over 3 weeks & had no further communication.
I fully understand that things are taking longer in the current climate, we’re all experiencing this. They claim they’re very busy, however it appears to me to be busy sending equipment, making money & not dealing with pressing issues of faulty goods.
I’ve still not got this sorted & my 10 year footballer is gutted he can’t use this kit.
Very dissatisfied & disappointed son.
Don’t deserve 1 star
4 years ago
Net World Sports has a
3.0
average rating
from
410
reviews
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