Really terrible customer service. Similar experience to what many other reviews have said. I ordered a set of small soccer goals from them even though they were more expensive than comparable products from other companies specifically because they were advertising a 1-3 day delivery time (after I submitted my delivery zip code in Colorado). I really wanted the goals for a specific event for my kids later that week. I paid an additional expedited shipping fee of $26.99 for the 1-3 day shipping . The order wasn't shipped out of the UK until 3 days after I placed the order and I received the order 3 days after that (6 days after I placed the order). I tried calling them to arrange a return or at the very least request that they refund me for the expedited shipping charge. You only get a voicemail when you call them stating that they're unable to receive phone calls due to Covid (really?) and to submit your request via their website. I submitted a request on their website and received an automated reply stating that they currently have a 7-10 day response time, and to please not send any additional requests. That was on July 21st (today is August 19th) and I've still yet to receive any response from anyone at New World Sports (though I've been blasted with all of their marketing emails since then). Not a good company. I would never buy anything from Net World Sports ever again.