I purchased a trampoline back in June knowing that it would be shipped on Aug.8. Well Aug. 8 came and went without them sending a tracking number or contacting me. I tried to call after Aug. 18, but their message said they weren't taking calls and to send an email. I did that and got automated reply that said they would get in touch with me within 10 days. No contact until I opened a PayPal dispute. When they did contact me, they said the shipping date wouldnct be until Aug. 28 but they were unable to refund my money at this time. Also told me that they would be willing to work with me IF I closed the PayPal dispute. They never responded after I said I wouldn't close the dispute until I was fully refunded. They never responded to PayPal. Paypal found in my favor. I will never buy from this company again.