I've had a non-business site hosted with Netcetera for over 10 years. Chosen because they were inexpensive and had solid reviews at the time. I run our works website and would never use Netcetera, though. I've only stuck with them because my package is so cheap. However there have been lots of problems. Webmail was always shonky and is now utterly broken. DB management is terrible. They've literally lost my site about 3 or 4 times. This year was the last straw - my entire site lost along with any recovery data held on their side. No apologies from them and now even when they got a database working again it's grindingly slow. Helpdesk sort of fix things but new problems always appear. They've gotten far less helpful, too. Not rude, but there's no sense of customer care. Dreading trying to transfer my domain away...