If I could give Netflorist a ZERO I would. I placed an order yesterday for delivery today (the website said I would get it today). It was a time sensitive gift for a loved one. Then earlier today I got an email from Netflorist saying that the item I ordered is out of stock (they should have updated their website so I didn't order the item!!!). I called them and they said I must reply to the email, I told them I needed to speak to someone coz email would take too long. Eventually they tried to help me over the phone. I pushed back and asked if they had the same item in stock in another colour and finally they checked and found something in another colour. Now the issue is that it was 12:20 and so they would not be able to deliver the item today because they said they would need to cancel my original order, and then put in another order which means the new order will come in after 12:00 and thus could not be delivered on the same day. They were completely inflexible even though this was their mistake. Needless to say, I am never using Netflorist again. I found an SME all the way from Mafikeng who will be helping me deliver the same items I needed delivered TODAY.