I wish I could give a minus rating!! I ordered a Personalized Clock on 22 September 2022 to be delivered to my friend for her birthday on 24 September 2022 in Kuils River. Everything was confirmed with a Receipt via email, but never arrived. No progress was shown on the tracking either. Monday morning my friend received a message asking if she was happy with her delivery on Saturday and luckily she informed me. I followed up via a phone call and was told "sorry, this item is out of stock and we can't tell when new stock will arrive". There was NO communication from their side at all. This is totally unacceptable!! Needless to say, I asked for a refund. This was the first time I ordered something from Netflorist, but also the last time. No apology whatsoever!!