I ordered a birthday bouquet for a loved one and chose a Lilly bouquet as the image was off a fully bloomed arrangement. The delivery was a shocking disappointment of green stems with buds and a sprinkling of baby breath. Suffice to say I was embarrassed for having had this delivered as a token of love and celebration. Netflorist customer care was more disappointing than the delivery itself. A delayed response, refusal to exchange the arrangements, a taxable amount for a return and no compassion for the disheartening situation. The delay in response also meant I could not source a bouquet from a more reliable florist in time to send to my loved one. DO NOT USE NETFLORIST!!!