Purchased Unlock for my iPhone . After two weeks, hadn't received anything not ever a confirmation email and their phone line perm, engaged so claimed money from paypal. Received a rude response back saying my phone was unlocked 4 days prior. demanding I close the claim. Checked my inbox for their email (and the junk folder) nothing ! Asked them to verify where they sent the email, they refused. They sent confirmation via Paypal, that the phone was unlocked on the server. I'm not technically minded so not a clue. But connected to iTunes and followed their instructions, phone still locked. Responses Rude and unhelpful , not the customer service promised on the website. Accused me on being a scammer and being awkward instead of helping me . Had my money for ten days and no response and now got to wait for 10 days for Paypal to refund me .. Said this is the only problem they have had all year but I wonder why their phone line constantly engaged if I am the only customer with a problem ???!!!!! Don't waste your money with this company , their customer service the worst I have ever received..