AVOID NETWORK HOMES AT ALL COSTS. During my relatively short tenancy at the property I’ve paid my rent on time always with no issues, caused no social disturbance and have been the perfect tenant. A flooding occurred in my property over a four day period, during this time Network Homes has 9 different people come visit the property and failed to solve my problem. During this I had to deal with extremely poor customer service, hanged up several time, given wrong information, delayed in taking actions all in resulted in damages to my floor. Not only this I warned them of the chance of the water leaking to the flat below, however, they ignored this and now the disabled tenant below has a massive leak in their ceiling from my flat. They’re refusing to replace my floors despite telling me they would, they just keep delaying with “investigations”. Their complaint department is a joke, one in particular Sophie has lied to me and due to her slow action I’ve had to sit in the dark not knowing that the next steps are. I was a prisoner in my home during this period and had to re-explain each time. I have been a victim of the extremely poor communication methods both Network Homes and their contractors share. Network Homes has shown no care for my mental health. Due to the flooding my house is full of damp; this includes the nights and days I spent during this situation. I’m now finding it very hard to breathe, with respiratory problems, a weaken immune system. I’ve felt sick for a few days now which I am also seeing a GP for. The smell is also extremely foul and nauseating, it was completely ruined a place I once proudly called home. The actions of Network Homes and the handling of the aftermath of the flooding has given me worse depression and is arguably worse than the handling of the actual flood. I’m currently in their stage two of their complaints, likely to take the Ombudsmen if they don’t do the right thing and meet me half way. DO NOT TRUST THEM!!