When placing the order the payment wouldn't go through and no confirmation email was received so i tried again the following day and it worked and i got a confirmation email. I waited patiently for 3 days (the website promoted next day delivery although i later found out this wasn't guaranteed) i decided to check my bank account to make sure payment had been taken, and it had but 3 times and i still hadn't received the product and i was going away for the weekend so really needed the product (wing mirror) urgently for safety driving. I emailed customer service and i did get a quick response from my email but this was only to tell me that even though i had a confirmation email my order hadn't gone through! it took me numerous emails back and forward to get an answer as the person who was replying to me responded with very short, only a few word emails, and no explanation whatsoever as to why my order hadn't gone through despite me paying 3 times and receiving a confirmation! She/he eventually agreed to send me the product out but it was over a week later from my first order date that i received it. The product is perfectly fine but the customer service wasn't. And if you need something quick i'd go else where as they will not guarantee next day delivery as "it depends on how busy we are". If you don't mind waiting then go for it as prices are cheap, but if your payment doesn't go through first time check your account as you might be charged but may not receive anything.