They sent me the wrong item and wouldn't do anything about it when I contacted them. I wanted a replacement heated door mirror for my Zafira. Their website showed they had one and the photo showed the back of the mirror, with the heater tracks on. The photo was exactly the same as the broken one I had, so it was clearly the right choice. However, when it arrived, the mirror wasn't the same as in the photo. It had no heater or connections on the back. I told them, and their response was a short email saying that they had no heated mirrors in stock. Since half the cost was postage, there was little point in arguing the case. Therefore I have temporarily put the mirror on while I source a proper heated mirror. When I get that, I'll put it on, and chuck the unheated one in the bin.