Purchased Smok RPM 40 Kit during £1 flash sale successfully totalled £4.99 including p&p, whilst in basket the price reverted to £26.98 in the 1 second delay waiting for PayPal checkout page to load. No prompt and I was charged the full amount. Immediately I messaged to request the price to be reviewed. I had to wait two working days for a reply. Initially I was happy to continue with the purchase if they could just refund the difference in charges given that the purchase was successful using the flashsale17 code £1 but even after explaining I wished to continue during Live chat, LEE ignored my message and refunded the money having cancelled the order completely and had to wait 3 days for the transaction to be completed. I also stated in my chat that I would be happy with the difference and that I also wanted to place a significant order for coils and juices for my other devices. Lee again didn't account for this. I would like to have thought my purchase was grateful but due to ignorance they lost a sale of £89.88. Not great really is it?
4 years ago
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