Flowers arrived wilted and brown, and since the box housing the flowers and macaroons was delivered upside down, all of the eatables were wet and ruined. When I contacted customer service, they stated that 2-day delivery service should have been selected by the sender. I asked what the expedited shipping would have cost and the agent stated that it would have cost $290.00 to Minnesota. Regular shipping, which was used, was $58.00, taking 4 days. Two different agents via phone and email refused to budge on any refund or replacement. PLEASE do not use this company because my darling daughter could have saved so much money by simply going through our local florist. I still can't believe that the rationale for not giving any refund was because my daughter did not spend $290 on 2-day shipping for an $80 floral bouquet. Very, very, very sad situation.