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Anonymous
Please do not order from this company. The gift was overpriced and the gift arrived ruined. I honestly don't know if they're purchasing good reviews at this point but this was the worst experience I have ever had with a gift order. Summarizing in bullet points below: - Lied about when the gift was actually delivered (ended up being an hour after the notified time of delivery). - Deliveryman was given the wrong address by Blooms and ended up in Brooklyn rather than New Jersey. Communicated to the person receiving the gift that Blooms is always doing this to them. - The person receiving the gift did not get it until the following morning as they were asleep by the time the delivery arrived. -The gifts were poorly packed and the flowers leaked all over the chocolates as well as the wine. -The wine bottle was what I ordered but was packed in a champagne box which just proved tacky and embarrassing. -Reading the terms and conditions of this service, the company effectively claims that all information on the website is probably inaccurate and therefore they cannot be held responsible for any issue. I find this remarkable on so many levels. - Listed that the current day on the calendar would be eligible for same day delivery with no notice or sign to clarify the cut off time nor explain when to expect same-day delivery after the cut off time. Additionally listed misleading shipping guidelines between "future date you select" and "next day shipping day" . (Special Note on this one. I had to look under the specified policy to confirm that there was a cutoff time for same day delivery. I noticed that they have free same day delivery listed at the bottom of their homepage now and if I missed that, that’s on me. However, they did not have it readily available during any part of the ordering process when placing my initial order. And it’s not enough to place it in one spot or one specific policy and hope that people will locate it.) - I called the operator about the delays and they told me that I could not request a refund and the only option was to cancel. Although she was absolutely rude, I cannot consider that they have an easy time managing irate customer after irate customer for a terrible company. If you have a last minute gift, just send them flowers from your local florist or have a messenger deliver a bottle of wine. This was an embarrassment.
6 months ago
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New York Blooms has a 4.4 average rating from 155 reviews

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