Absolutely horrible. I booked onto the Full Nail technician course pre lockdown, I was contacted just before lockdown that the course would have to be cancelled due to lack of staff and that I would be contacted again to reschedule. Lockdown came into effect and understandable all Business were to be closed as stated by the government. After lockdown I tried several times to rebook onto this course at the Kings cross branch, just a few days before the course I would get an email to say the course has been cancelled. I did this a few times and each time the same thing happened and the course was cancelled, not good especially if you have to book leave to attend these classes. I called and sent Next step beauty emails requesting a refund as it had been 2years and I still hadn’t been able to book onto this course. Since then they have tried to persuade me to join their online class which is not suitable for me as I learn best in a classroom environment. I choose to attend the classroom classes because all the equipment was provided for you while you trained with NSB. However, with the online classes there are no materials provided yet the course is still the same price and considered “an upgrade” Today the company emailed me stating that because I have accessed the online portal (without completing any courses) and signed the terms and agreement they will not issue me a refund. Why must I be bullied into completing an online course when my learning boundaries do not allow me to do so? Next step beauty are not able to offer the course I paid for and for the past 2years have cancelled my course several times. Stay away from this company, I am truly disappointed and out of pocket for a qualification I will never get.