It's ashame we can't give a -* for a review. As a lot of people have stated before, I too have been a customer of Next for many years and spent a lot of money with them. The recent debacle I had endured caused nothing but stress. After shopping round for many, many months for a new bedroom furniture set, I finally found the one I wanted. The Hampton range. I measured my room, organised where everything would fit and what would go where. I spent over £4500. I specifically ordered a midi wardrobe to put my workwear in. It wasn't until I enquired about where the 2nd part of my delivery was that I was told it was now discontinued. I asked how it could be discontinued as I ordered it 3 months ago and you took my money. I'd paid for it. In effect, they'd stolen from me. I was offered the option to buy a bigger wardrobe BUT I would have to pay for it first, have it delivered and then arrange a separate collection for the wardrobe I'd ordered which was smaller. Or I could arrange delivery of the smaller wardrobe first, wait for my refund and then reorder the bigger wardrobe. But doing that I wouldn't be guaranteed that the larger wardrobe would be available!!!!! I am writing to the Chief Executive. With over 20 years in the banking sector, and 10 years as a Consultant of Service Excellence, I can see the writing on the wall. If Next are in business in the new year 2021 it'll be a miracle. I implore anyone who is thinking of making a big purchase with Next to take your business elsewhere. I promise you will regret choosing them. The aftercare, as people have already mentioned, is deplorable. If like me, you'd made the mistake of placing your order before reading reviews, good luck! You'll need it. If on the other hand, you're doing your homework and reading these reviews first, then be grateful. Grateful that you've been saved from an experience from hell. If you enjoy stress, have oodles of time and patience, don't mind being robbed and lied to, please use Next.