I am absolutely decussed by the service we have recieved & will never buy from next again! Totally incompetent & have never been treated this way before. We ordered lights for my daughters 18th birthday & have been promised 3 times that the lights will be sent in time & had 3 emails following to say about a dalay when adviser's have said the stock has been available. I was advised by a guy called mohamid last Saturday we would recieve them today(Tues) 7pm - 9pm recieved another email this morning to say another delay today. He also promised a full refund & a £10 gift card which we haven't recieved & payment was made at the time of first order which I want back ASAP!!!. All advisers have given false information. We've been left with no lights for our daughters 18th birthday & it's too late to get them from anywhere else now. I always believed Next gave good service but nothing other than cowboys who give falsh information. I will be taking this complaint further