£3500+ order of lounge furniture made August 2020.
Wanted all furniture to be delivered at same time but was a 26 week wait for fabric choice on sofa.
When we were told the items were in stock, we booked a delivery.
Sofas turned up and weren’t the ones we sat on and tried in the shop.
The dining table did not arrive.
Called Next and they returned the sofa - which was good.
We reordered an alternative and was told it would be 8 weeks. Have now been told by Next it will be now 13 weeks.
As for the Dining Table which did it Not arrive from the August 2020 order, we have now been told this will be delivered in July 2021.
They have refunded £150 from the order.
Do not order as lead times are misleading.
Hideous. Avoid. Shocking service.
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