Had a problem in October, decided not to order from Next as I usually do in December but I placed an order for 1 item to be delivered on a particular day at a particular time, reason being I'm a poorly person. Just like October didnt deliver, no explanation, tried to phone customer service, wouldn't put anybody through, sent an email 6am in the morning to say they were delivering that day I replied and changed that date to another, no delivery. This company used to be so good, great clothes, delivery and customer service BUT not anymore no delivery although you do have my money would like it back please. I will never use Next again.