I bought the Gosford 4 seater sofa, unfortunately the seat cushions were faulty. I agreed to let them send me replacements, which turned out to be worse than the original & were completely the wrong size again. I had to fight to get a return sorted, to which they finally agreed to do. This then put my next account in credit by quite a substantial amount. I was told this would then be credited back to my bank along with any interest incurred. After 2 weeks I had still not received my refund into my bank account & no one contacted me to arrange it? So I have had to chase constantly, being promised call backs that never happen. I have now spent over another week trying to get this paid back. Finally on Friday I was told that they have now processed it, however it looks to be the wrong amount! (obviously less than it should be). As far as the refund for the interest I am constantly being fobbed off with excuses. Absolutely appalling service when it comes to receiving a refund for a faulty/defect goods. I would strongly advise anyone who is considering buying large items such as furniture, don't! While the clothes & accessories etc are lovely, the furniture is not very good quality. While the complaints department were very nice on the phone & seemed helpful, actually getting the refund itself (for the correct amount) is virtually impossible. I will now be escalating this higher & reporting to the financial ombudsmen