Account in credit (my money) and was refused to buy an item in store because there is apparently a hold on my account! I could buy there online and order for home delivery but they couldn’t sell me it at the counter! Staff shouted that my account was on hold, turned the screen around for the queue to see and called a manager over who was less than helpful. I emailed Next to complain, their response your account is in credit please call us to refund or we’ll keep it in your account, nothing else ! Abdominal service. To add, they changed their unlimited delivery and returns contracts so now even though you purchased for both theyonly deliver for free and now charge for returns!