This company have to have the most incompetent staff going. Having been a customer of theirs for over 15 years, I've been treated appallingly. I've been lied to on several occasions. Messed around with wrong information. Closed an old account as told to do by them, then had endless issues with the new one. I've been promised no less than 3 times calls back from Managers to sort. Promised vouchers that don't work. Spent over 4 hours in calls alone trying to sort the mess they keep creating,plus emails. I was told to send items back, on my old account and be refunded back to my card. I did and now told via email, I can only have a voucher!! I've been left out of pocket, frustrated and extremely angry. I will be going to media over this. Disgusting service and disgraceful way to treat any loyal customer.