On Saturday, 12th October, I was eagerly anticipating the arrival of my new sofa and armchair from Next. However, when the delivery van finally pulled up, my excitement quickly turned to frustration. Two delivery men stepped out, and to my surprise, they informed me that they wouldn't be able to bring in my items due to concerns about potentially blocking the road. I tried to reason with them, pointing out that there were hardly any cars passing by and that they had no trouble parking. But they insisted, mentioning the possibility of emergency vehicles needing access. Their proposed solution of leaving the items on the pavement for someone else to move into my house later was unacceptable to me, especially considering my age and inability to move the items myself. After a heated conversation, they promised that someone from Next would contact me later. When they did, I made it clear that I was not pleased with their handling of the situation. I demanded that they bring the sofa back and that I would find a neighbor to help me with the items. However, they refused, claiming that leaving items on the street was not something they do. We eventually rescheduled the delivery for the 30th of October, with the assurance that a smaller van would be used. It boggled my mind to think about how many other customers' items they may have delivered that day, especially considering that most of their customers likely live in residential areas similar to mine. It felt like the drivers, Richard and Mike, were seeking a cash handout that day, and only then would they have delivered my sofa. I was left feeling frustrated and disappointed I by the whole experience .