Next have really, really let me down this year on my Christmas orders. The service has been abysmal and i have been forced to shop elsewhere due to the huge delays in your logistics and the very slow refund and customer service experience from abroad whith which i found very hard to understand due to the language and accent barriers. This experience has really made me question why i should shop at Next in the future and to search for an alternative smoother shopping experience as i do not wish to go through this again in the future at a stressful time which Christmas can be.