Extremely Disappointing Service for a €500 Chair Order recently ordered a chair from NEXT online for over €500, expecting delivery within 1 week as advertised. Unfortunately, the process turned into a frustrating ordeal. After waiting a week, I called to inquire about the delivery, only to be told that I needed to schedule it for 2 weeks later. On the scheduled delivery date, no chair arrived. I began calling NEXT and was put through to their contact centre in India. While the agents were polite, they could only email the delivery team and had no direct access to resolve my issue. For the next 10 days, I was repeatedly told—almost every second day—that the chair would arrive within “24-48 hours.” No delivery ever materialised. In desperation, I visited my local NEXT store and spoke to the store manager. She was incredibly helpful, contacted someone in England, and finally confirmed that my order had been lost. I was informed a new order would need to be placed, but the delivery would take another 5 weeks. This experience was incredibly disappointing. For a reputable retailer like NEXT, I expected far better service, especially on a high-value item. The lack of transparency, poor communication, and extensive delays were unacceptable.