The statements are not clear, they show all the items ordered and returned but almost every time there are items that have not been credited and I have to ring and chase the credits. I always return by courier so there is minimal chance of the items to go missing in the post It makes no sense why there is not a section in the statement that shows the items that you have kept and what you have been charged for. I am sure that a lot of busy people that do not have the time to go through the statements in detail, end up paying for items they have returned. My advice is that everyone should go through their statement with a fine comb and next should send clear statements