Placed order on 30th December and was supposed to receive my order by 24th January. On 17th Jan received email that my item is in warehouse and that it will be dispatched within next 24 hours. Checked my bank account and next had deducted money for the purchase. On 19th Jan received an email and a text message that I will get the delivery on 20th Jan. Waited all Saturday for my delivery and received nothing. Next day contacted customer services and was told that my item is not in stock! When asked why I received all the emails with delivery confirmation was told that they expected to receive item from supplier, but they have no stock now and that it is a matter of waiting now when the item will become available and they don't know how long it may take. So now I'm a £100 short have no coat and might not even get it by the end of the winter. Honestly I did not expect such poor service from Next...