Thank you so much Next, for ruining my daughter’s Christmas by your absolutely appalling practice! You managed to ship the present to the wrong address, not even informing me that you were about to deliver, or even informing me afterwards that you had attempted delivery after your failed delivery –wrong address remember… Then when I enquired about this parcel and found out what had happened, you informed me that the item was now out of stock and you could not ship it back to me for this reason. Your team people are acting like robots instead of using basic common sense, ie. I AM NOT TRYING TO ORDER A NEW JACKET, I WANT THE JACKET I HAVE ORDERED LONG AGO SENT TO THE CORRECT ADDRESS! This jacket does exist and is lying somewhere in a warehouse because no one in your team is able to stop and think instead of acting like a human robot!! Oh! and of course to top everything up, I am now told that I have been refunded for my “return”, but obviously the shipping costs have not been refunded!!! To sum it up: absolutely appalling service both from the team dealing with the order and from your after sales service.