On the 8th September I placed an order at a local store for a Hampton bed & mattress after being told 4 to 6 weeks delivery (by 20th October) and I was asked to pay the full amount of £2040.50p. As the 20th October approached (16th October) I contacted customer services and spoke to a lady giving the name of Holly. She informed me that I would definitely be contacted by the 20th October to arrange delivery and so I waited. The 20th of October came and went and no contact, so on the 22nd October I contacted customer services and spoke to a lady who gave the name of Sonia. After providing my order details I was informed that there was a problem with the supplier and they would not now be able to inform me of when I might receive delivery until at the earliest the 4th December. Next had had my money under false pretence for six and a half weeks knowing full well they could not make the lead time quoted, they apparently require your money 3 to 4 months in advance of providing a potential delivery date. Feeling conned I cancelled the order immediately and have sourced the goods from elsewhere, however, having had my money under false pretence for nearly 7 weeks already, to add insult to injury it apparently take 10 working days for the refund money to be transferred back to your account. It not so much buying good as providing interest free loans to Next, disgraceful disregard for customers and will not be using this business again.