Myself and my Wife, went in to the Next store in Colchester Essex in July 2018 to buy our new sofas, that decision turned out to be the worst one we had ever made considering we had a choice of shops to purchase our sofas from. We paid almost £1,500.00 for a snuggle chair and 2-seater sofa, the sales assistant took our money and told us there would be a 10-week lead in time which was accepted as we were decorating our lounge anyway. After the 10 weeks elapsed I received a text message stating our sofas were ready to be delivered with a date which I accepted. Well the day before delivery I received a phone call telling me the sofas were not being delivered as they were never ordered, I was gobsmacked and asked what the solution was and was told they will need to be ordered again and the wait time was 10-12 weeks. I again accepted this and next said they would loan me a sofa until mine has arrived. I received a loan sofa 9 days after this phone call and had been sitting on beanbags. The delivery team turned up and dropped off the loan and said they couldn’t set it up as there were no legs with the sofa so the just dumped it in my lounge. I phoned Customer services and complained again and was told they would send out a brand new sofa for a loan which I accepted AGAIN, when the delivery team arrived after another week wait they didn’t leave me the new sofa they took the packet off with the legs and fitted those to the sofa that had been in my lounge for a week. I again phoned customer services to complain and chase up my sofa that I had paid for. I was told it had been ordered and was being chased and that someone would update me on a weekly basis on its progress. This never happened the customer service is appalling. I decided to phone the senior management complaints department who were dealing with my complaint to be told the sofas I originally order was not being delivered to their warehouse until mid-December Meaning I would have to wait until after Christmas to receive them. I ordered these in July thats a 6 month wait. We then decided we had enough and that we wanted a refund this was last Friday 19th October and guess what I am still waiting. Never will I use them again. To anyone thinking of buying furniture my advice is think twice before using Next.