I purchased white gloss sideboard, tv unit and nest of tables 3 years ago for £750.00 thinking that the units will be in my house for the next 10 years or so. All units have done yellow. Had technician come and visit the report said they was no manufacturing fault but the discolouration was because of the sunlight and the spot lights that I had. The main sideboard isn’t in the sunlight but has only discoloured on the top in the middle. The end panel on the tv unit has discoloured but this hasn’t been in contact with sunlight and the smaller nest table that in under the bigger one has gone yellow back and front. Theses unit were produced in China for next and can only imagine that the quality is below standard manufacturing rights.
Been in contact with Next home team who wasn’t only help at all. The lady understood my argument but they wasn’t anything she could do. This was over a telephone conversation she said she’ll speak to her manager and ring me back. 10 minutes later got an email saying they wasn’t anything they could do. Found it unprofessional just to email a customer when you say you’ll ring them back. I’m not after a full refund for my products but some contribution were both parties are happy. Spent £12000 converting downstairs to open plan. Just looks tacky with theses units now so I find myself in the position of having to buy some more. What I know now they won’t be in white. Customers need to be aware of this before buying theses products. The sales assistant didn’t mention it, nothing in the catalogue. Next are happy for the customers to buy theses products knowing of the complications of the white gloss furniture.
Feel totally let down by Next I’m in two minds at the moment thinking about getting some A3 leaflets made with before and after of my furniture and stating next company policy on the matter. Make some good reading when customers find them on their windscreens. I’m very house proud so I don’t have a problem with going out and purchasing some more units but to me it’s just the principal of the matter and I believe an eye for an eye.
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