Where do you start, with Next online or retail outlets. I have placed serval order and paid for next day delivery with a time slot only to find they send you a text an hour before your delivery to advise you it won’t be happening as they promised and in fact it will be a further 2/3 days before you will get your order. There customer service is a total joke. When you call them to complain, they can’t ever read there own systems. There MD has lost touch with his customers and they continue to lie. There is no such thing as a Next, next day delivery in my opinion. It should read if we have the staff or commitment to do this. If there warehouse staff run out of time when it comes to there picking and packing your order they still put in there website (picked and packed and left our warehouse) when this could not be further from the truth. It hasn’t been packed and left the warehouse. The truth is it still there and hasn’t been touched. Customer service can’t tell you this either as according to them what you see on there website under tracking your order, they can’t see. If you ask to speak to a manager your advised they will call you back before 9pm in the evening when your calling in the morning. When they call you back to say nothing they don’t help you they just apologies. It does not appear to me that Next have the slightest interest in there customers at all. It they have issues with understaffing then they should pull there’s offer to delivery next day until they sort them selves out. They are taking your money under false pretences, they are totally misleading there customers and laughing at us whilst they do this there board of directors should be ashamed of them selves. Please don’t think this is a one off and I just venting this is the second time in two weeks. My daughter also order and her package did even arrive and when she called there customer service they sent her a picture if it by a front door that wasn’t even hers and wasn’t one even on her road. No apology and no order. Customers are being duped by Next. Well Next customer, I been a loyal customer of yours for years. But not anymore and I would highly recommend that other customers think the same way and vote with there feet and stop using this company until it gets its act together and remember that it us the customer that continue to keep them in business and on the high street. So Mr Simon Wolfson MD of Next Retail. Since you can’t find it in your rather busy day to respond to your customer your companies life line then may you want mind in your customers taking to the internet to vent there frustrations. Maybe to could leave something if you spoke with your customer in just want is good customer and rather than talk at them ask the question what could we do to rectify this our error. But given my recent experience with your company, I would say this is somthing fir frighten to do.