We moved to a brand new home and wanted new furniture, went to next home and placed an order for over £7000. We've had 9 weeks of problems and stress, furniture with bits missing, waiting in for days on end for non existent deliveries, items not turning up at all, and the countless hours spent on the phone listening to the one song! Not to mention my mattress being scraped through my stairwell and ruining my decoration. I spoke to several managers several times and one lady charlitte agreed to oversee my problems (what a joke I didn't hear from her again!) then she said we will compensate you when it's all resolved, when it finally was finished yesterday they said they would offer a £50 gift card!!!! REALLY NEXT RETAIL £50 to spend on more of your goods, no thanks! AVOID AT ALL COSTS, pay a little more and get better service please.