The “Next” online nightmare...I ordered 10 items totalling £451 on Next website. I decided to return all the items from both orders since some were incorrect and the others were unsuitable. After many days I received an email from Next saying they have received three items and my refund will be £64 At this point it was clear Next's online order management system was completely defective since they failed to recognise I returned all 10 items from both orders. According to my call log, I have spent 131 minutes talking to Next customer service...and despite my efforts they continually fail to process my refund. During this process they have made GDPR violations by requesting screenshots of my bank account. The customer service can't even tell me which items they have refunded...thats how bad Next's online order systems have become. I will be submitting a report to the Trading Standards, since this online retail behaviour is completely unwarranted.