f I could give zero stars I would If I could give zero stars I would. This is probably the WORST customer service I have ever received. I placed order for a new sofa, loveseat and footstool at the end of March 2019 with a 12 week delivery time....I’m still waiting and now being told it might be November but they can’t be sure. Every month it’s put back because of issues with the supplier yet twice Next have attempted it deliver half of my order. They were told multiple times before hand that I don’t want it but persisted anyway making threats to charge me £30 if I didn’t accept half of my order or that it would get lost or damaged in their warehouse. They obviously don’t want it take up space in their storage and want me to start paying for an incomplete set. Their customer services are a complete farce. They should probably take some training courses about communication and returning calls to their customers. Absolutely disgraceful for what is supposed to be a reputable company. Bunch of GREEDY PIGS