We recently purchased a Sofa from Next (order number 24644293) and have been absolutely appalled by the level of service we have received. My girlfriend and I decided to purchase from Next over other competitors as we believed they were a respectable company, however I wish we went elsewhere. The sofa had a 9 week estimated delivery which we were fine with, however it ended up being delivered 12 weeks later. We were sent a letter through the post a day before the 9 week delivery date, to say there had been a delay and were told it will be with ourselves a week later. A week later arrived and we rang to see where it was, however the sofa apparently failed its quality check and would be delayed a further 2 weeks. When the sofa was finally delivered, there were not enough legs packed and therefore the delivery men could not install our sofa, which is a coincidence on the basis it passed its quality check. Instead we had to wait for more legs to be delivered and install the legs ourselves. We were guaranteed by one of the managers that we would receive a large financial adjustment for the inconvenience, however we have only received £50 as an apology....3% of our total order value! I cannot believe a reputable company like Next is able to get away with treating customers like this. I would strongly advise customers to stay well clear of purchasing furniture from Next.