NIGHTMARE OF A SERVICE! If there was negative star I'd select that!. Basically, we ordered a couch, waited 12 weeks (which was fine) only to be delivered the wrong one, called and complained, said they'd deliver the right one this time. 7weeks later, the promised delivery date was wrong, waited a whole day for it. came in the next day during unholy hours, DHL delivery boys just dumped it on our living room with the old, wrong couch, quite in a hurry to get out, don't do assemblies, and my place is a mess. Point of the story: get your logistics right, get your communications right, learn from DFS why don't you? I talked to different personnel with different accents, goes to show that there is no efficient HQ operation. Just being passed around and as a customer experience, it really left a bad taste in my mouth. Staff were polite but not good enough. Assemble your damn furniture! Don't get third party courier who's in a rush to dump furniture. Product was great when we saw it. In hindsight not even worth it in the end.