My partner and I moved into our flat at the start of August, and decided to order a sofa and a bed from Next Home. We knew we would probably have to wait a while, so when we ordered and they told us it would be 11 weeks for delivery for both items, we agreed and decided we would put up with sleeping on our mattress and sitting on chairs in the meantime. They would not dispatch the items at different times without charging us double for delivery. We also paid for someone to put our bed together for us. It is now November the 8th, and we are still without a sofa and a bed. We were meant to have our items delivered on Monday 4th November, and my partner took a day off for this. We were informed that they could not get access to our street because the lorry was too big, despite knowing we live in the inner city where the streets are not very big. They then cancelled our order, and advised that we would receive a link to rearrange delivery with a smaller van within 72 hours. Needless to say, 72 hours came and went, and no link was sent to my partner's email address. We called them this morning to be offered redelivery in a further 2 weeks time, on 22nd of November. This will be 14 to 15 weeks that we have been waiting for a bed and a sofa. I am disgusted that we are not being considered high priority, and our items are just sitting there in a warehouse gathering dust. I am sceptical that these will be delivered on the date specified. We were also told we would receive a £20 gift voucher for each item which had to be redelivered due to the inconvenience caused by this - yet this hasn't been sent. I would like our delivery charges to be reimbursed since they have failed on this, leaving us sleeping on a mattress for 3 months and sitting on chairs, however no such offer has been made. We chose Next as we thought they were a decent company but we were so wrong. Please don't order from Next Home, they are a disgrace! Wish I had checked the reviews before we ordered. Lesson learned!