Absolutely shocking customer service and just such illogical systems. I went in store and ordered some boots for my daughter. I asked for them to be delivered on Friday after 1pm which they were not. They were delivered before 1pm when I wasn't in. Hermes left a calling card which should have let me track my parcel however when you go online you cannot track it as the calling card number is not recognised. Rang Next twice. The first time they said they would arrange for it to be re-delivered which it wasn't. The second time I rang I was told that they cannot over-ride the system and I need to go back in store to either re-order the item (which I have already paid for) or receive a refund as the parcel cannot be tracked. So to sum up, I paid and ordered for my parcel. It wasn't delivered when it should have been. Then when you ring through you are told they cannot track the parcel either and it needs to be re-ordered either from the original store the order was placed at or cancelled for a refund. However NO ONE seems to know where the original parcel, for which I received a calling card for has gone. The whole process is just nonsense and honestly not worth shopping with Next for - you get much better service from other companies.