Shocking so disappointed in you Next! I bought a mattress from next over £300 after only a few months the memory foam mattress had sunk or dipped so far it was hurting my back to the point I could no longer sleep on it. I was only about 11 days past the no quibble 100 night sleep guarantee. I contacted next and they sent someone out to assess it and it was deemed this was natural wear and tear how can this be in just a few months?! A mattress is supposed to last years! I have since contacted 3 times and been ignored completely. Poor poor service have shopped with them for over 15 years but no more have avoided for all my Christmas shopping and would usually spend around £1000 this time of year. So so disappointed what happened to you Next?