Having checked website for coat in my local store went to purchase - none available even though website still showing as in stock !!! Then ordered on line for delivery into store 22/12 during night received an email stating problem with order and would be delivered in “ a few days “ checked on line tracker 22/12 which stated delivery into store 23/12 , called next customer services who confirmed would be delivered . 23/12 checked on line tracker only to find delivery date removed , called customer service who after some time admitted goods still at warehouse but may still be delivered today ???? Asked to speak to manager only to be told that the manager can call me back within 5 hours - what is this all about -are there so many complaints !!!!! Have checked website and item is still showing as in-stock in store and is also in stock from next directory - What is going on here ? Can anything on the website be trusted ? I have shopped with next for over 30 years both in store and online but it would appear that the website cannot be trusted at present - if an item is not available say so before accepting orders then customer can look elsewhere instead of waiting for goods that materialise at the convenience of Next and not the customer .