2 items ordered for next day delivery for which Next charge £3.99 for this service, except the order doesn't arrive, try to use online chat, never available same message no matter which day or time ' all advisors are busy try again later ' impossible... in the meantime said seems to have been lost by the couriers, after many calls to customer service being through different people its agreed a replacement will be sent. Had conformation from Next the order is with the courier and will be delivered in their usual ridiculously long time frame which means staying all day...no tracking provided so no way of checking where on the journey my order is, if it is. And Next charge £3.99 for this totally appalling service....when and if my order does actually arrive today I will close my account with Next, really Next rates amongst the worse companies to deal....never again!