Yesterday we had a delivery of two items. The items arrived on time but were 4cms too wide to fit through our front door. The delivery people advised me that they were unable to remove a door, which I volunteered to do. They then told me they were on a tight schedule and could arrange a different delivery day. I said we would sort it ourselves (which we did - see below). At this point one of the delivery people made a very personal comment about my hair and asked me to sign his device. Having taken the door off, my partner and I, somewhat dumbfounded by the inappropriate comment of the delivery person, got the items into our flat. We then discovered that the feet for the two items did not match the diagrams, half of the templates on the items were torn off and there were no predrilled holes as specified in the instructions. Presumably this is a job the delivery people would have done (given that they had an electric screwdriver) had they bothered to stay and do their job properly. We were going to order more from Next but given this experience we will shop elsewhere in future. The delivery people are called Jose and Darren.