Never would I have thought I would be leaving a 1 star review of NEXT. I used to love everything NEXT did. My home furnishings are testament to this (as is the contents my wardrobe). After a recent purchase of over 3k of furniture the love I once had for this company has gone. I have found them to be at the BEST incompetent and at worst liars. I would never reccommended anyone buy furniture from NEXT. The stuff they have on display in the showroom are often not what they send out from their factories. The staff have no idea when new ranges and models are released and have absolutely no say in what designs the factories build so it's pot luck what turns up on your doorstep. For example the sofa they delivered to me was built on the 25/1/2020 it is a completely different design than what was ordered. The model I ordered is still on sale on the internet and in the March magazine. The staff in the stores are still selling it they are not aware of any changes to the model. After several weeks of phone calls they now agree with me its not the same sofa. After speaking to the factory NEXT have been TOLD it's a new model!? NEXT have no say on this apparently it's normal? I do not understand how this is even possible? You can not run a business like this.