Login
Start Free Trial Are you a business?? Click Here
Ebony Jenkins
well where do i start..ordered two lamp's.They were'nt cheap..A text to say they were coming one day.Did'nt arrive..then a text to say the next day.Didnt arrive.Then a text to say be another 24 hrs due to a problem..so i went out..to get home to a parcel left with a neighbour..no message no anything..opened the box to find...2 damaged lamps..i stood and cried at the disapointment..plus the amount id saved for these..rang customer services and they didnt really care.said they will pick them up next day..they didnt..stayed in two days now..sat now writting this.appareny at 4.30pm yesterday they decided to cancel the collection..with out telling us..they said i couldnt get my £3 delivery cost back..now saying i can..i should be given more than a refund.i should be offered a voucher or co.pensation..these are the lamps The box was ripped and damaged.they look like 2nd hand damaged goods..from NEXT..And no feed back..no care..want my money back but cant till these lamps have been collected!! which they still have'nt..terrible customer service..damaged item should be dealt with better.yes covid 19 is slower delivery but not this slow..plus being set a day for collection of these damaged lamps..and cancelling..not good enough.
4 years ago
Read Next Reviews
Next has a 3.5 average rating from 1,286 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial