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Anonymous
Ordered and paid cash for 3items of living room furniture in January with a guarantee of delivery time within 8weeks. Received email before lockdown to say delivery would be delayed by 5weeks!When it eventually came one set of legs were wrong style and colour!! Made numerous phone calls where I took more than 1hour to get through.Was eventually offered a Giftcard to be spent in Next(one way of clawing their money back) After much emailing and phoning they eventually agreed to give us a refund!Very disappointed with the after sales service. Will definitely NOT be dealing with Next in the future.
4 years ago
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Next has a 3.5 average rating from 1,286 reviews

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